Seller: Superspeed.ai Pty Ltd
IP Owner & Licensor: Strategic Global Holdings Pty Ltd (ACN 693 256 503)
Effective Date: 1 January 2025
Version: 4.95 Ultra-Final
Document Owner: Chief AI Governance Officer (CAGO)
Review Cycle: Annual or upon AI system updates or regulatory changes
1. Definitions
Includes: Explainability, AI-Assisted Output, Inference, Human Oversight, Automated Decision-Making (ADM), Significant Effect, Profiling, User Rights, and Model Transparency.
2. Purpose & Scope
This Notice explains how Superspeed.ai provides transparency and human oversight for AI-assisted features, including recommendations, search optimisation, automated support suggestions, and fraud detection signals.
3. Where AI Is Used
AI systems may support:
- Personalised book recommendations
- Dynamic search result ranking
- Automated customer support suggestions
- Fraud and anomaly monitoring
AI is not used for:
- Legal, financial, or eligibility determinations
- Any decision that produces significant legal or practical effect
- Biometric, facial recognition, or emotional inference
4. Human Oversight (Human-in-the-Loop)
All AI-assisted actions remain subject to human review. Staff can override AI outputs at any time. AI suggestions cannot independently approve refunds, suspend accounts, or enforce policy decisions.
5. User Rights & Transparency
Users may request:
- An explanation of how AI affected their experience
- Clarification of what data categories influenced the output
- Human intervention for any AI-assisted interaction
Requests may be submitted to support@superspeed.ai.
6. Explainability Methodology
We maintain documentation describing model behaviour, including:
- Purpose of each AI system
- Types of data used for inference
- Key features influencing outputs
- Known limitations
- Model update history and versioning
7. Data Used for AI Inference
AI systems rely only on limited, non-sensitive data categories, such as:
- Browsing patterns
- Search queries
- Generic interaction data
Digital books or user-generated content are not used for AI training.
8. Opt-Out of Personalisation
Where legally required (EU/UK), users may opt out of personalised recommendations or profiling. Non-personalised browsing will be provided.
9. ADM Restrictions & Assurances
Superspeed.ai does not utilise ADM that produces significant effects as defined under GDPR, UK GDPR, CPRA, PIPL, or PDPA. All meaningful decisions require human involvement.
10. Continuous Monitoring & Quality Control
AI systems undergo:
- Performance monitoring
- Drift detection
- Fairness and bias assessments
- Error rate evaluation
- Regular retraining and controlled deployment with rollback capability
11. Cross-Document Integration
This Notice should be read together with: AI Governance & Safety Statement, Automated Decision-Making & Profiling Disclosure, Privacy Policy, Cookie Notice, and Website Terms of Use.