Seller Entity: Superspeed.ai Pty Ltd
IP Owner & Licensor: Strategic Global Holdings Pty Ltd (ACN 693 256 503)
1. Purpose
This statement provides all mandatory pre-contract information required under the EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013. It must be presented clearly before a customer places an order.
2. Identity of the Seller
Superspeed.ai Pty Ltd
Registered in Australia
Email: support@superspeed.ai
Principal Place of Business: As listed on the website contact page.
3. Description of Goods
Customers are provided detailed descriptions of physical books and digital books on the product pages, including format, features, and any additional inclusions.
4. Total Price
The full price, including taxes (GST/VAT where applicable), fees, and shipping costs, is displayed before checkout. No hidden charges apply.
5. Payment Terms
Payment is required at the time of order. Accepted payment methods are shown at checkout.
6. Delivery Arrangements
Estimated delivery times and shipping methods are displayed before purchase. Digital goods are accessible immediately after order confirmation.
7. Right to Withdraw (EU/UK)
For physical books, customers may withdraw within 14 days of receipt. For digital books, the right to withdraw is lost once download or access begins, and an explicit checkbox is used to confirm this.
8. Returns Process
Information about returning physical books—including address, costs, and timelines—is stated in the Refunds & Returns Policy.
9. Duration of the Contract
The contract remains in force until delivery (physical goods) or completion of download (digital goods).
10. Digital Compatibility
Where relevant, minimum system requirements and file formats are disclosed on product pages.
11. Customer Support
Support is available via the contact email provided. Response times are typically within 1–3 business days.