Seller: Superspeed.ai Pty Ltd
Licensor: Strategic Global Holdings Pty Ltd (ACN 693 256 503)
1. Definitions
Defines key terms including: Digital Content, Physical Goods, Consumer Guarantees, Major Failure, Minor Failure, EU/UK Withdrawal Right, and Return Window.
2. Purpose & Scope
This Policy governs refunds, replacements, repairs, and cancellations across all regions for both physical and digital book purchases.
3. Australian Consumer Law (ACL)
Explains statutory guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth), including rights for major and minor failures and remedies available.
4. EU/UK Withdrawal Rights
Details the 14-day cooling-off period for physical goods and the mandatory waiver for digital downloads. Includes timelines, consumer obligations, refund periods, and exceptions.
5. United States Consumer Protections
Outlines applicable US state requirements for refunds and clear disclosure practices. Notes variability across jurisdictions.
6. Digital Product Refund Rules
Digital Content is non-refundable once download or streaming begins unless defective or required by law. Links directly to the Digital Downloads Terms and Digital Content EULA.
7. Physical Books – Returns Process
Steps for requesting a return, including packaging, proof of purchase, timeframes, return shipping responsibilities, and assessment of condition.
8. Defective, Damaged, or Misdescribed Goods
Specifies inspection procedures, remedies (repair, replacement, refund), and regional differences.
9. Change-of-Mind Returns
Clarifies whether and where change-of-mind returns are accepted. EU/UK rules apply differently for digital and physical goods.
10. Refund Method & Processing Time
Refunds are processed using the original payment method. Includes timelines (3–10 days) and exceptions for cross-border payments.
11. Fraud Prevention & Abuse
Describes procedures for suspicious refund patterns, repeated misuse, and account-level restrictions.
12. Document Hierarchy & Cross-References
This Policy must be read alongside the E-Commerce Terms, Digital Downloads Terms, Digital Content EULA, Privacy Policy, and Regional Privacy Addenda.
13. Versioning & Governance
Version: 4.95 Ultra-Final
Document Owner: CEO, Superspeed.ai Pty Ltd
Review Cycle: Annual or upon legislative change